CRM

Social networking, ROI, pricing among '09 CRM trends

ITworld staff — Wed, 07 Jan 2009 17:00:21 -0500

Big changes are coming to the CRM (customer relationship management) application market this year, with significant financial, strategic and technical implications for customers, say analysts who track the space.

Best iPhone apps: SFA, CRM, and BI

ITworld staff — Tue, 06 Jan 2009 12:02:26 -0500

The surprise among business applications that support the iPhone is how many of them have gone native. Of the seven business apps on our list, only one -- SugarCRM -- reaches the iPhone via the Safari Web browser. Native apps that tap Salesforce.com, Oracle CRM, Oracle BI, QuickBooks, and SiteCatalyst come from the App Store.

SugarCRM adds hooks to cloud data services

ITworld staff — Mon, 08 Dec 2008 09:45:19 -0500

SugarCRM now offers the ability to plug in third-party data sources from LinkedIn and elsewhere.

Salesforce links Force.com to Google App Engine

ITworld staff — Mon, 08 Dec 2008 09:39:21 -0500

Salesforce is connecting its Force.com development platform with Google's App Engine, the companies announced Monday.

The Five Steps to Customer Service as a Strategic Weapon

Vincent Deschamps — Thu, 04 Dec 2008 17:25:11 -0500

Enterprise organizations often think of customer service as an unavoidable fact of business, a necessary expense. Rethink customer service, however, and it can become a strategic weapon that fosters growth and competitive advantage.

Entellium files bankruptcy, Intuit eyeing assets

ITworld staff — Wed, 03 Dec 2008 11:43:39 -0500

CRM vendor Entellium is filing for bankruptcy and set to sell its assets to Intuit.

SugarCRM keeps you closer to your customers

ITworld staff — Tue, 25 Nov 2008 15:28:15 -0500

In trying economic times, it's critical to keep your business in close contact with customers. CRM applications such as SugarCRM help ensure that your sales stay on track.

Gartner: Open source in every business within 12 months

ITworld staff — Mon, 17 Nov 2008 11:28:34 -0500

New research from Gartner highlights how pervasive open source software has become, with 85 percent of companies currently using it and the remaining 15 percent expecting to in the next 12 months.

Microsoft offering zero-percent financing for ERP, CRM

ITworld staff — Thu, 13 Nov 2008 14:13:30 -0500

Hoping to spark sales as companies put the squeeze on capital spending, Microsoft said Thursday that new customers of its Dynamics ERP and CRM can apply for zero-percent, 36-month financing.

Obama, Technology and Customer Service

bruce dresser — Tue, 11 Nov 2008 12:10:59 -0500

In advance of Obama’s election victory, it was clear that the US (and global) economies would be in trouble for a while. Whoever would become President-elect, one lingering consequence would be the need for companies in most all sectors of the economy to reduce capital expenditures.